Shipping & Returns
Last Updated: 06/10/2026
Thank you for supporting Bill Weber Author.
This policy explains how physical orders are shipped and how returns and refunds are handled.
Physical Products
Physical products, including books and other physical merchandise, are shipped to the address provided during checkout.
Please make sure your shipping information is accurate before completing your order.
Shipping Times
Orders are generally processed within 10 business days.
Estimated delivery times may vary depending on the destination, shipping method, carrier, holidays, and other circumstances outside our control.
Once an order has been handed to the shipping carrier, delivery times are the responsibility of the carrier
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at:
Info@billweberauthor.com
Please include your order number and photographs of the product and packaging where applicable so we can review the issue and determine the appropriate resolution.
Returns
For eligible physical products, return requests must be submitted within 15 days of delivery.
Returned products must generally be unused and in their original condition and packaging.
Certain products may not be eligible for return due to their nature.
Digital Downloads
Digital products are generally non-returnable and non-refundable once the download or digital access has been provided, except where required by applicable law or where the product is defective or cannot be accessed due to a technical issue.
If you experience a problem accessing a digital product, please contact us so we can help resolve the issue.
Audio Downloads
Because audio downloads are digital products, they are generally non-refundable once access has been provided, except where required by applicable law or where there is a verified technical problem with the product.
If you purchased an audio product and are having difficulty downloading or accessing it, contact us before requesting a refund so we can help troubleshoot the issue.
Refunds
If a refund is approved, it will generally be issued to the original payment method.
The time required for the refund to appear may depend on your payment provider or financial institution.
Contact Us
For shipping, return, refund, or digital-download questions:
Bill Weber Author
Email: Info@billweberauthor.com